Cancellation and Refund Policy

Welcome to Xpress TV Stream! Please carefully review our Cancellation and Refund Policy before subscribing to our services.

Prepaid Services

Xpress TV Stream operates on a prepaid basis.

Important: Once a payment is processed, there are no refunds. You must cancel your subscription before your next billing date to avoid being charged for the next cycle.

How to Cancel Your Subscription

You can easily cancel your subscription by:

Contacting our support team via WhatsApp
Sending a cancellation request before your next billing date

Please Note:

Cancellations must be requested before the next billing cycle
No refunds will be issued for partial months or unused time

No Refunds Policy

Refunds will NOT be issued in the following cases:

Device Compatibility:

Xpress TV Stream services are compatible with Android and iOS devices, and smart TVs such as Sony Bravia, LG, Fire TV, and Apple TV (must have access to Google Play Store or App Store). If your TV does not support the required apps, you can still access our services using Amazon Firestick or Apple TV devices.

Incorrect Device Confirmation:

We always confirm with customers whether their device supports the required apps before activation. If after confirming, it is later discovered that the device is outdated, discontinued, or unable to download applications, no refund will be provided.

User Setup Issues:

We offer full support to assist you in setting up devices, apps, and configurations. However, if the issue lies beyond our standard support capabilities or is due to user-specific device problems, no refunds will be issued.

Temporary Channel Issues:

While our servers are highly stable, occasional freezing, buffering, or channel outages may occur. These are typically temporary and caused by:

Internet connectivity issues
Temporary server maintenance
Content provider updates

Such issues are not grounds for refunds as our technical team continuously works to ensure service quality.

Change of Mind:

If you decide to withdraw, switch, or cancel your subscription after activation, no refunds will be issued.

Auto-Pay Policy

By providing your payment information, you authorize Xpress TV Stream to:

Charge your payment method automatically on your billing date
Continue charging until you cancel your subscription

You certify that you are the authorized owner of the payment method provided. If your payment information changes (e.g., updated account number or expiration date), it is your responsibility to update it by contacting Xpress TV Stream.

Monthly payments will be charged automatically on your billing date.

Contact Us

If you have any questions regarding our Cancellation and Refund Policy, please contact us:

Phone:

WhatsApp: